How do you manage event access?
A full invitee list required three days before event for security access. No one will be allowed access if not on list.
Can balance be paid on the day of the event?
By agreement the service will not be provided unless full amount is paid.
What happens to my deposit if I cancel two weeks before the event?
You’ll loss your deposit if event is cancelled two weeks before the event.
Are guest allowed to take anything out of the premises?
Under no circumstances shall property belonging to Dikalo Highston (e.g crockery, cutlery, linen furniture etc) leave our premises
What happens if a client stains your belonging?
Dry cleaning fee will be charged for any on any of our belongings.
What happens if a client damages anything in Dikalo Highston?
A replacement amount will be charged to the value of the damaged or broken item.
Are invitees allowed everywhere within the property?
All invitees must operate only within agreed confine of designated area.
What document is required to secure booking of venue?
A copy of customer ID document is required to secure venue booking.
What is the capacity of your parking?
Our Parking can only contain - 20 cars inside & 5 cars outside
Are guests allowed to play music outside in the garden?
No Loud music is allowed in the garden area.
Do you provide cooking facilities for events in the venue?
No cooking allowed on site. Only food setup and warming facility available.
Are guest allowed to go over agreed cut-off time?
Strict adherence to cut off times. Music must stop 15mins to agreed cut-off time.
What time should guest leave venue?
All invitees to leave venue at 10pm as agreed. Extra charge of R1500 applies from 10-11 pm and R2500 from 11-12pm.
How much do you charge from Midnight?
No event shall continue after midnight. No amount of money will be accepted. This is non-negotiable.
What is your check-out time?
Our guest check out time is 10am and check-in starts only from 1pm.
What is your breakfast time?
Breakfast is from 7 – 10am.
How much guest can sleep in a room?
Maximum of 2 people are allowed to sleep in a room.
What happens if guest are unruly during an event?
Dikalo Highston reserves the right to stop the event if client is not adhering to agreed terms and conditions.
Are guest allowed to chill in the garden after check-out?
Guests, who wants to spend more than an hour in the garden after checkout time, will pay R100 before allowed to do so for a three hours period only.
*All guests are advised to strictly adhere to Covid-19 regulations and Curfew lockdown times